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Abstract Black Wave

Hi

Edlen Gatchalian

Virtual Assistant / Customer Service / Intake Agent

Rate: $12.50 Per Hour FT / $13.50 Per Hour PT

Top Skills

Customer Service

Legal Support Help

Intake Agent

Call Management Specialist

Abstract Black Wave

A Bit About Me

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Things that make me great

101 MBPS / 115 MBPS

Resume/Information

Bachelor's Degree

13 Years Experience

Work Experience

Legal Support Help
Freelance
2023 - 2024

  • Lead Generation

  • Market Research

  • Coordinates Appointment

  • Admin Support

Intake Agents

VSS

2022 - 2023

  • Verify Patient Healthcare

  • Resolved Patient Coverage

  • Ensured patient coverage

  • Coordinate with Healthcare providers

Call Management Specialist
Lexmark Corporation
2019  - 2023

  • Oversaw Service order

  • Conduct in-depth analysis

  • resolved customer escalation issue

  • Update Customer informati

Customer Service Agent
Convergys
2012 - 2018

  • Provide detailed information about the product

  • Manage Patient Inquries

  • Manage Escalation from customer

  • Update customer information

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