Top Skills
Customer Service
Legal Support Help
Intake Agent
Call Management Specialist


A Bit About Me
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work Experience
Legal Support Help
Freelance
2023 - 2024
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Lead Generation
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Market Research
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Coordinates Appointment
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Admin Support
Intake Agents
VSS
2022 - 2023
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Verify Patient Healthcare
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Resolved Patient Coverage
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Ensured patient coverage
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Coordinate with Healthcare providers
Call Management Specialist
Lexmark Corporation
2019 - 2023
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Oversaw Service order
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Conduct in-depth analysis
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resolved customer escalation issue
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Update Customer informati
Customer Service Agent
Convergys
2012 - 2018
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Provide detailed information about the product
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Manage Patient Inquries
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Manage Escalation from customer
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Update customer information