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Abstract Black Wave

Hi

Valentina Hernandez

Customer Service

Rate: $12.50 Per Hour FT / $13.50 Per Hour PT

valentina.jpeg

Top Skills

Admin

Customer Service

Email Management

Back Office Agent

Abstract Black Wave

A Bit About Me

I have a diverse background in customer service and operational support, with experience as an Underwriting Assistant, Customer Service Associate, Email Management Team member, and Back Office Agent. I’m skilled in managing client communications, improving workflows, and delivering results in fast-paced environments. I’m dedicated to providing exceptional service, adapting quickly to new challenges, and continuously improving my skills.

Things that make me great

683.33 MBPS / 345.08 MBPS

Resume/Information

Bachelor's Degree

5 Years Experience

Work Experience

Underwriting Assistant
Global Funding experts
2023 - 2024

  • Email Management 

  • Optimize processing time

  • Review and resolved Customer concern

Customer Service

Amazon Colombia

2020

  • Phone Inbound

  • Escalate complex casse and customer concern

  • Admin

  • Update Customer information

Customer Service Agent
Accedo Technology
2020

  • Manage high volume of call

  • Demonstrate strong problem solving skills

  • Admin

  • Data Entry

Back Office Agent
2020

  • Identify request and provide support to fellow agent

  • Back Office

  • Agent

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