Top Skills
Admin
Customer Service
Email Management
Back Office Agent


A Bit About Me
I have a diverse background in customer service and operational support, with experience as an Underwriting Assistant, Customer Service Associate, Email Management Team member, and Back Office Agent. I’m skilled in managing client communications, improving workflows, and delivering results in fast-paced environments. I’m dedicated to providing exceptional service, adapting quickly to new challenges, and continuously improving my skills.
Work Experience
Underwriting Assistant
Global Funding experts
2023 - 2024
-
Email Management
-
Optimize processing time
-
Review and resolved Customer concern
Customer Service
Amazon Colombia
2020
-
Phone Inbound
-
Escalate complex casse and customer concern
-
Admin
-
Update Customer information
Customer Service Agent
Accedo Technology
2020
-
Manage high volume of call
-
Demonstrate strong problem solving skills
-
Admin
-
Data Entry
Back Office Agent
2020
-
Identify request and provide support to fellow agent
-
Back Office
-
Agent